If mobile orders are not appearing in the Layout order panel, the issue is usually related to location configuration, Square connection status, or order routing. Because Layout sends orders directly into Square and then mirrors them in the panel, both systems need to be correctly configured.
The first thing to check is whether the correct location is active. Orders are tied to specific Square locations, so if a location is disabled in the Layout dashboard, it will not receive or display orders. Confirm that the location is enabled and visible in the app and that it matches the location customers are ordering from.
Next, verify that Square is still connected. If Square permissions were changed, expired, or revoked, Layout may lose access to incoming orders. Reconnecting Square through the dashboard restores permissions and typically resolves missing order issues.
It’s also important to confirm that the order was successfully placed by the customer. If payment fails or the order is abandoned before completion, it will not appear in Square or the Layout panel. Testing with a small order can help confirm end-to-end functionality.
In some cases, orders may appear in Square but not immediately update in the Layout panel due to brief syncing delays. Refreshing the panel or waiting a short period usually resolves this. The panel updates in near real time, but temporary network or Square-side delays can occur.
Staff should ensure they are viewing the correct panel URL and are logged into the correct account. If multiple locations exist, viewing the wrong location can make it seem like orders are missing when they are actually being routed elsewhere.
If order status updates are not reflecting correctly, confirm that staff are updating orders through the Layout panel rather than only inside Square. Updating status through the panel ensures customers receive real-time notifications about their order progress.
If orders still do not appear after checking location status, Square connection, and order flow, reviewing recent configuration changes often reveals the cause. Issues are most common immediately after onboarding or when adding new locations.